Privacy Policy

Privacy Policy

Effective Date: 9/8/2024

Milliquest Ltd. (“Milliquest,” “we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.milliquest.com (the “Website”) and interact with us. By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Introduction

This Privacy Policy applies to all visitors, users, and others who access or use our Website. It outlines our practices regarding the collection, use, and disclosure of your information. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

2. Information We Collect

2.1 Personal Data

We collect various types of personal data to provide and improve our services, including:

  • Contact Information: When you fill out an inquiry form, we collect your name, email address, phone number, and any other information you provide. This information is used to respond to your inquiries and communicate with you about our products and services.
  • Technical Data: This includes your IP address, browser type, operating system, device information, and access times. We collect this information through cookies and similar tracking technologies to understand how our Website is used and to improve its functionality.
  • Usage Data: We collect data on how you interact with our Website, including the pages you visit, the time spent on each page, and the links you click. This helps us analyze user behavior and enhance the Website’s performance and user experience.
2.2 Non-Personal Data

In addition to personal data, we may collect non-personal data that does not identify you individually. This includes:

  • Aggregated Data: Information about user behavior and preferences that is compiled and anonymized to help us understand trends and improve our services. Aggregated data is used for statistical purposes and does not reveal individual identities.

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 Service Provision
  • Responding to Inquiries: We use your contact information to respond to your product inquiries and provide you with the information you requested.
  • Customer Support: To provide support and assistance regarding our products and services, including troubleshooting and resolving issues.
3.2 Website Functionality
  • Analytics and Performance: We use technical and usage data to analyze how our Website is used, measure its performance, and identify areas for improvement. This includes tracking user interactions and identifying trends to enhance the user experience.
  • Security: We use data to ensure the security of our Website, protect against unauthorized access, and detect and prevent fraudulent activities.
3.3 Marketing and Advertising
  • Personalization: We may use your data to personalize your experience on our Website and tailor our communications to your interests and preferences.
  • Advertising: With your consent, we may share your information with third parties for targeted advertising and promotional purposes. We may also use your data to provide you with relevant offers and updates about our products and services.
3.4 Legal Compliance
  • GDPR Compliance: We process your data to comply with our obligations under GDPR, including responding to requests related to data access, rectification, and erasure.
  • Legal Obligations: We may use your data to comply with legal requirements, such as responding to legal processes or fulfilling regulatory obligations.

4. Legal Bases for Processing

Under GDPR, we are required to inform you of the legal bases on which we process your personal data:

4.1 Consent
  • Consent for Specific Purposes: Where you have given explicit consent for us to process your data for specific purposes, such as receiving marketing communications.
4.2 Contractual Necessity
  • Performance of a Contract: Processing is necessary for the performance of a contract with you, such as responding to your inquiries or providing our services.
4.3 Legal Obligation
  • Compliance with Legal Requirements: Processing is necessary to comply with legal obligations, such as tax and accounting requirements.
4.4 Legitimate Interests
  • Legitimate Business Interests: Processing is necessary for the purposes of our legitimate interests, such as improving our Website and services, ensuring security, and conducting business operations.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

  • Inquiry Data: We retain data related to your inquiries for up to 3 years from the date of the last interaction, unless a longer retention period is required by law or necessary for the establishment, exercise, or defense of legal claims.
  • Technical Data: We retain technical data collected from cookies and other tracking technologies for up to 1 year.
  • Cookie Data: Data collected through cookies is retained for the duration specified in our Cookie Policy.

6. Data Sharing and Disclosure

We may share your data with:

6.1 Third-Party Service Providers
  • Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as website hosting, data analysis, marketing, and customer support. These providers are bound by contractual obligations to protect your data and use it only for the purposes specified.
6.2 Legal Requirements
  • Compliance with Laws: We may disclose your data if required to do so by law, or in response to valid requests by public authorities, such as a court or government agency.
6.3 Business Transfers
  • Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of the transaction. We will notify you of any such change and how it affects your data.

7. International Data Transfers

Your data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). When transferring data internationally, we ensure that appropriate safeguards are in place to protect your data, such as:

  • Standard Contractual Clauses: We may use standard contractual clauses approved by the European Commission to ensure that data transferred outside the EEA is protected in accordance with GDPR.
  • Adequacy Decisions: Where applicable, we may transfer data to countries that have been recognized by the European Commission as providing adequate protection for personal data.

8. Your Rights Under GDPR

You have several rights concerning your personal data under GDPR:

8.1 Right to Access
  • Request for Information: You have the right to request access to the personal data we hold about you. This includes information about the data we collect, its purpose, and how it is used.
8.2 Right to Rectification
  • Correction of Data: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
8.3 Right to Erasure
  • Deletion of Data: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
8.4 Right to Restrict Processing
  • Limitation of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
8.5 Right to Data Portability
  • Transfer of Data: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another data controller where technically feasible.
8.6 Right to Object
  • Objection to Processing: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
8.7 Right to Withdraw Consent
  • Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@milliquest.com. We will respond to your request in accordance with applicable data protection laws.

9. Data Security

We implement a range of technical and organizational measures to protect your personal data, including:

9.1 Technical Measures
  • Encryption: We use encryption to protect data transmitted between your browser and our servers.
  • Secure Storage: Personal data is stored securely with access controls and encryption to prevent unauthorized access.
9.2 Organizational Measures
  • Access Controls: Access to personal data is restricted to authorized personnel only who require it for their job functions.
  • Training and Awareness: We provide regular training to our staff on data protection and security practices.
9.3 Incident Response
  • Data Breach Notification: In the event of a data breach, we will notify affected individuals and relevant authorities as required by law. We have procedures in place to manage and mitigate the impact of such incidents.

10. Cookies and Tracking Technologies

10.1 Essential Cookies
  • Purpose: These cookies are necessary for the operation of our Website and cannot be disabled. They enable basic functions such as page navigation and access to secure areas of the Website.
10.2 Performance Cookies
  • Purpose: These cookies collect information about how visitors use our Website, such as which pages are visited most often. This helps us improve the performance and usability of the Website.
10.3 Functional Cookies
  • Purpose: These cookies allow us to remember your preferences and provide enhanced features, such as language selection and personalization of content.
10.4 Third-Party Cookies
  • Purpose: We may use third-party cookies for analytics and advertising purposes. These cookies are placed by third parties, such as Google Analytics, to track user behavior and deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: